NORTH CAROLINA DEPARTMENT OF HEALTH AND HUMAN SERVICES, VOCATIONAL
REHABILITATION,
Petitioner,
v
.
MICHAEL DUANE MAXWELL,
Respondent.
Appeal by Petitioner from an order entered 23 October 2001 by
Judge John R. Jolly, Jr. in Wake County Superior Court. Heard in
the Court of Appeals 10 October 2002.
Attorney General Roy Cooper, by Assistant Attorney General
Lisa Granberry Corbett, for petitioner-appellant.
Voerman & Gurganus, by David E. Gurganus, for respondent-
appellee.
HUDSON, Judge.
Respondent, Michael Duane Maxwell, was employed by Petitioner,
North Carolina Department of Health and Human Services, Division of
Vocational Rehabilitation (State VR) from 6 July 1998 until his
termination on 30 April 1999. Thereafter, he appealed through
internal grievance procedures without success and then filed a
Petition for a Contested Case with the Office of Administrative
Hearings (OAH). The Administrative Law Judge (ALJ) and State
Personnel Commission (SPC) ruled in his favor, and the State VR
sought review in superior court. The superior court adopted thedecision of the SPC and remanded for entry of the appropriate order
and for compliance. The State VR appealed to this Court, and, for
the reasons explained below, we affirm.
Respondent suffers from diabetes mellitus, peripheral
neuropathy, and hypothyroidism. He has had diabetes since birth and
is completely insulin dependent. Fluctuations in his medication and
his diet, coupled with his hypothyroidism, can result in lethargy,
loss of concentration, difficulty with short-term memory, and
depression.
Among the severe effects of Respondent's diabetes is visual
impairment. He has had six operations on his eyes since 1989, most
recently in March of 1999, one month prior to his termination. He
suffers from detached retinas, macular holes, and floaters in his
eyes. Respondent testified that the effect of these conditions is
to distort[] [his] vision in such a fashion that it's like looking
at a fun-house mirror. Respondent testified further that his
vision oscillated back and forth rather rapidly. He uses over-
the-counter reading glasses and a magnifying glass to read, but
reading still takes him four times longer than it would a person
with normal vision. Respondent testified that his visual impairment
also affects his ability to write.
Respondent served as an intern in the Kinston office of the
State VR from 26 March 1998 until 2 July 1998. During hisinternship, the Kinston office afforded him various accommodations,
including additional illumination with a built-in magnifier for his
work space. Respondent also had an assistant.
On 6 July 1998, the State VR hired Respondent to work in its
Greenville office. Shortly thereafter, Respondent began to have
trouble keeping up with his case load, due to his difficulties with
the paperwork requirements of the job. In September 1998,
Respondent met with his manager, Carlton Hardee, and provided him
with a written summary of his visual problems and trouble with
short-term memory.
As the paperwork became more difficult for Respondent, he
repeatedly requested assistance, and he also contacted the Division
of Services for the Blind to request accommodations. Specifically,
Respondent requested the following accommodations: a table
(provided); a lamp for his workspace (not provided); a copy of the
Vocational Rehabilitation Manual index on audio tapes or compact
discs (not provided to Respondent but provided to others); and a
technical or other clerical assistant to help with his paperwork
(provided by telephone from off-site).
Petitioner terminated Respondent on 30 April 1999, and
Respondent filed an internal grievance. Department Secretary David
Bruton upheld Respondent's dismissal on 26 July 1999. Respondent
then filed a petition for a contested case with the Office ofAdministrative Hearings, which held a hearing on 25 August 1999.
On 3 August 2000, Administrative Law Judge Robert Roosevelt Reilly,
Jr., filed a Recommended Decision proposing that the dismissal be
overturned. On 14 December 2000, the case came before the SPC.
It's order, entered 11 January 2001, adopted the ALJ's Recommended
Decision with modifications and ordered that Respondent be
reinstated with back pay, benefits, and attorneys' fees. Petitioner
then filed a Petition for Judicial Review on 21 February 2001.
Superior Court Judge John R. Jolly, Jr., heard the matter on 21 May
2001, and entered an order 23 October 2001 upholding the decision
of the SPC. Petitioner now appeals to this Court.
This Court's review of the superior court's order on appeal
from an administrative agency decision generally involves (1)
determining whether the trial court exercised the appropriate scope
of review and, if appropriate, (2) deciding whether the court did
so properly. Amanini v. N.C. Dept. of Human Resources, 114 N.C.
App. 668, 675, 443 S.E.2d 114, 118-19 (1994). Thus, in its order
regarding an agency decision, the superior court facilitates our
review when it states the standard of review it applied to each
issue. Deep River Citizen's Coalition v. N.C. Dep't of Env. and
Natural Res., 149 N.C. App. 211, 215, 560 S.E.2d 814, 817 (2002)
(citation omitted). However, this Court recently explained that:
an appellate court's obligation to review asuperior court order for errors of law can be
accomplished by addressing the dispositive
issue(s) before the agency . . . and the
superior court without [(1)] examining the
scope of review utilized by the superior court
and (2) remanding the case . . . .
Capital Outdoor, Inc. v. Guilford County Bd. of Adjustment (II), __
N.C. App. __, 567 S.E.2d 440 (2002) (quoting Capital Outdoor, Inc.
v. Guilford County Bd. of Adjustment (I), 146 N.C. App. 388, 390,
392, 552 S.E.2d 265, 267 (2001), (Greene, J., dissenting), rev'd per
dissent, 355 N.C. 269, 559 S.E.2d 547 (2002)); Cf. Hedgepeth v. N.C.
Div. of Servs. for the Blind, 142 N.C. App. 338, 543 S.E.2d 169
(2001), appeal after remand, ___ N.C. App. ___, 571 S.E.2d 262
(2002). Here, the superior court's order clearly reflects the
standard of review applied to each issue. Thus, we must determine
whether the superior court properly applied that standard of review.
On review of the sufficiency of the evidence to support the
findings of fact, this Court applies the whole record test.
Whiteco Outdoor Adver. v. Johnston County Bd. of Adjust., 132 N.C.
App. 465, 468, 513 S.E.2d 70, 73 (1999). Under the whole record
test, we must determine whether the [agency's] findings are
supported by substantial evidence contained in the whole record.
Id. Substantial evidence is that which a reasonable mind might
accept as adequate to support a conclusion. Id. Moreover,
The whole record test does not permit the
reviewing court to substitute its judgment forthe agency's as between two reasonably
conflicting views; however, it does require the
court to take into account both the evidence
justifying the agency's decision and the
contradictory evidence from which a different
result could be reached.
Floyd v. N.C. Dept. of Commerce, 99 N.C. App. 125, 128, 392 S.E.2d
660, 662 (1990), disc. review denied, 327 N.C. 482, 357 S.E.2d 217
(1990) (citations omitted). As to the credibility of the witnesses,
this Court noted that:
Credibility determinations and the probative
value of particular testimony are for the
administrative body to determine, and it may
accept or reject in whole or part the testimony
of any witness. Moreover, even though the ALJ
has made a recommended decision, credibility
determinations, as well as conflicts in the
evidence, are for the agency to determine.
Oates v. N.C. Dept. of Correction, 114 N.C. App. 597, 601, 442
S.E.2d 542, 545 (1994) (internal citations and quotation marks
omitted).
However, [w]hen the petitioner contends the agency decision
was affected by an error of law, . . . de novo review is the proper
standard. R.J. Reynolds Tobacco Co. v. N.C. Dep't of Env't &
Natural Res., 148 N.C. App. 610, 614, 560 S.E.2d 163, 166, disc.
review denied, 355 N.C. 493, 564 S.E.2d 44 (2002). Upon de novo
review, this court must review the record as though the issue had
not yet been determined. Whiteco Outdoor Adver., 132 N.C. App. at
470, 513 S.E.2d at 74. First, we note that Petitioner assigned error to the ALJ's
findings of fact 8, 13, 17, 18, 19, 24, and 25 through 30 in their
entirety and to findings of fact 5, 6, 7, 10, 11, 20, 21, 22, and
32 in part. In its brief, however, Petitioner discusses only
findings 13 and 29. Thus, the assignments of error to the remaining
findings are deemed abandoned. N.C. R. App. P. 28(b)(6) (2002).
Petitioner first argues that the ALJ's findings of fact 13 and
29 are not supported by the record when reviewed as a whole and
that the trial court erroneously affirmed these findings. These
findings of fact properly before us read as follows:
***
13. [Respondent] is a handicapped individual
because he suffers from diabetes mellitus,
diminished vision and hypothyroidism. These
conditions affect his everyday life activities,
in respect to his ability to see like a normal
person, his ability to read and understand and
write like a normal person, and his ability to
work and concentrate like a normal person. The
providing of vocational rehabilitation services
to [Respondent] by the North Carolina
Commission of the Blind through the Department
of Health and Human Resources of the State of
North Carolina is evidence that he suffers from
a handicapping condition. [Respondent's]
condition can be expected to last for the rest
of his life and there is no recognized cure for
diabetes mellitus with diminished vision and
hypothyroidism. [Respondent] is insulin
dependent and will remain insulin dependent for
the rest of his life.
***
29. [Respondent] was dismissed during his
probationary and trainee status because of his
inability to provide necessary documentation in
his case load files and his inability to,
essentially, keep up with the paperwork
necessary to show progress in respect to the
case load he was assigned. In addition, the
placing of [Respondent] in a separate office
with no direct access to clerical assistance
directly hampered his ability to perform his
job.
As to finding of fact 13, Petitioner argues that there is
insufficient evidence to support this finding and that the finding
that Respondent is handicapped is erroneous as a matter of law.
Thus, we apply the whole record test to the finding of fact and de
novo review to the alleged error of law.
A review of the whole record discloses substantial evidence to
support this finding of fact. In his testimony, Respondent
described having had diabetes mellitus since birth and being
completely insulin dependent. He expects to remain insulin
dependent for the duration of his natural life. Further, Respondent
testified that it takes him four times longer to read than it does
a person with normal vision and that his vision is distorted like
looking at a fun-house mirror.
In challenging the sufficiency of the evidence to support this
finding, Petitioner argues that Respondent was not a credible
witness. However, as we noted above, the credibility of the
witnesses and the weight given to their testimony is for the agencyto determine. See Oates, 114 N.C. App. at 601, 442 S.E.2d at 545.
The SPC having found Respondent to be credible, his testimony
supports this finding. Thus, substantial evidence in the whole
record supports this finding.
Petitioner further argues that [t]he portion of finding of
fact 13 that Respondent received services from DSB and therefore is
a handicapped person . . . is erroneous as a matter of law.
Finding 13 itself does not support this contention. The portion of
finding 13 that Petitioner challenges reads: The providing of
vocational rehabilitation services to [Respondent] by the North
Carolina Commission of the Blind . . . is evidence that he suffers
from a handicapping condition. This finding does not purport to
conclude that because Respondent sought assistance from Blind
Services he is automatically qualified as handicapped. It merely
indicates that such assistance is evidence that he is handicapped,
which is supported by the evidence and not contrary to law.
Likewise, we find substantial evidence in the whole record to
support finding of fact 29. By letter 12 April 1999, Mr. Hardee
notified Respondent that he would not be recommended for permanent
status and that his employment with Petitioner would be terminated
during his probationary period on 30 April 1999. Mr. Hardee
explained to Respondent that there has been a significant lack of
progress and your overall adjustment has not been satisfactory andthat Respondent has not closed a case during the past 8 months .
. . . The record reflects that Respondent's inability to keep up
with his case load was directly related to his visual impairment for
which he sought accommodations that were not provided. Thus, after
reviewing the whole record, we find substantial evidence to support
these findings of fact.
Petitioner next argues that the SPC's Conclusions of Law 2, 8,
and 9 are not supported by the substantial credible evidence in the
record as a whole, and [are] contrary to existing case law. We
disagree.
The SPC's Conclusions of Law 2, 8, and 9 provide as follows:
2. The [Respondent], is a qualified
handicapped individual with a recognized
disability.
***
8. Dismissal of [Respondent] herein from his
trainee position, therefore, was directly
related to the discrimination against
[Respondent] based on his disability.
***
9. [Respondent], therefore, has been
discriminated against in violation of the provisions of N.C.G.S. .
126-16, in that he was discriminated against on the basis of his
disability.
Petitioner first contends that Conclusion of Law 2 is erroneous
because Respondent failed to meet his burden of showing that he met
the statutory definition of a 'qualified handicapped person.' Wedisagree.
The North Carolina Handicapped Persons Protection Act (NCHPPA)
was re-titled the North Carolina Persons with Disabilities
Protection Act effective 1 October 1999, and amended such that
person with a disability is generally substituted for handicapped
person throughout the chapter. Section 168A-3 was also amended to
include working as a major life activity. However, since
Respondent's contested case was filed prior to the effective date
of the amendment, we apply the terminology of the NCHPPA. 1999 N.C.
Sess. Laws ch. 160, . 1; see also Simmons v. Chemol Corp., 137 N.C.
App. 319, 322, 528 S.E.2d 368, 370 (2000).
[O]ne's status as a qualified handicapped person must be
preceded by a determination that one is a handicapped person . . .
. Simmons, 137 N.C. App. at 323, 528 S.E.2d at 371 (citations and
quotation marks omitted). Section 168A-3(4) defines a handicapped
person as:
any person who (i) has a physical or mental
impairment which substantially limits one or
more major life activities; (ii) has a record
of such impairment; or (iii) is regarded as
having such an impairment.
N.C. Gen. Stat. § 168A-3(4) (1998 Cum. Supp.). Section 168A-3(4)(b)
defines major life activities as functions such as caring for
one's self, performing manual tasks, walking, seeing, hearing,
speaking, breathing, and learning. N.C. Gen. Stat. § 168A-3(4)(b)(1998 Cum. Supp.) (emphasis added). In addition, section 168A-
3(9)(a) defines a qualified handicapped person with regard to
employment as:
a handicapped person who can satisfactorily
perform the duties of the job in question with
or without reasonable accommodation, (i)
provided that the handicapped person shall not
be held to standards of performance different
from other employees similarly employed.
N.C. Gen. Stat. § 168A-3(9)(a) (1998 Cum. Supp.).
This Court recently held that the plain language of the
statute requires the disabled person be able to satisfactorily
perform the job, either 'with or without' reasonable accommodation.
Therefore, to be classified as a 'qualified person with a
disability' the employee must be capable of performing the job
duties with reasonable accommodations. Campbell v. N.C. Dep't of
Transp., ___N.C. App.___, ___, ___S.E.2d ____, ____ (2003).
The term reasonable accommodation with regard to employment as
defined under the NCHPPA is:
making reasonable physical changes in the
workplace, including, but not limited to,
making facilities accessible, modifying
equipment and providing mechanical aids to
assist in operating equipment, or making
reasonable changes in the duties of the job in
question that would accommodate the known
handicapping conditions of the handicapped
person seeking the job in question by enabling
him or her to satisfactorily perform the duties
of that job.N.C. Gen. Stat. § 168A-3(10)(a) (1998 Cum. Supp.).
Here, Respondent testified that his diabetic retinopathy causes
visual distortion. Because of this impairment, he takes four times
as long to read materials and comprehend them as one with normal
vision. Further, fluctuations in his blood sugar level due to his
diabetes and insulin dependency cause him to be lethargic and
inattentive. Respondent testified that he sought accommodations
from Petitioner, including better lighting for his work area and
access to the Vocational Rehabilitation Manual index in audio form,
and that such accommodations would have enabled him to perform his
job duties satisfactorily. Thus, after de novo review, we conclude
that Respondent is a qualified handicapped person.
Petitioner next argues that the SPC's conclusions of law 8 and
9 and the superior court's conclusion of law 1(g) are erroneous as
a matter of law because Respondent did not put on any direct
evidence of discrimination and failed to satisfy the three-prong
test set out in McDonnell-Douglas Corp. v. Green, 411 U.S. 792, 36
L.Ed.2d 668 (1973). We disagree.
According to McDonnell-Douglas, the plaintiff (here Respondent)
bears the burden of showing prima facie that he is a member of a
protected class, here handicapped, and that adverse employment
action was taken against him because he is handicapped. Once he
makes this prima facie showing, the burden shifts to the defendant(here Petitioner) to produce legitimate non-discriminatory reasons
for dismissing plaintiff. If the defendant shows non-discriminatory
reasons for the discharge, the burden shifts back to the plaintiff
to show that those reasons were pretextual. Dep't of Correction v.
Gibson, 308 N.C. 131, 137-40, 301 S.E.2d 78, 82-84 (1983) (adopting
evidentiary standards set forth in McDonnell-Douglas as appropriate
for state law claims).
Here, Respondent's evidence established prima facie that he is
a member of a protected class (handicapped) and that he was
terminated while requesting accommodations to enable him to do his
work despite his handicap. Thus, the burden shifted to Petitioner
to articulate legitimate business reasons for Respondent's
termination. Petitioner contended that Respondent was a poor
employee because in the nine months he was employed there he did not
successfully close a single case. However, the record shows that
the particular unit Respondent was assigned to, Greenville's
Probation and Parole, had among the most difficult case loads to
handle. Ellis Parker Stokes, a twenty-six year employee of
Vocational Rehabilitation, testified that Probation and Parole had
[p]robably the most difficult clientele [Respondent] could have to
work with and that not having an on-site assistant would hamper
even his (Stokes') ability to manage such a caseload.
The SPC specifically found that Respondent's inability to keepup with the case load, including the paperwork, was directly
related to [his] handicapping condition. This finding (No. 21) was
not discussed by Petitioner in its brief and is thus binding. This,
and the other findings that are supported by the evidence, in turn
support the conclusions of law that Respondent's dismissal was
directly related to the discrimination against [Respondent] based
on his disability and that he was discriminated against on the
basis of his disability. On de novo review, we conclude, as the
superior court did, that in order to reach the conclusion that
Respondent was dismissed because of discrimination on the basis of
his disability, the SPC necessarily rejected the State VR's argument
that the dismissal was for a legitimate reason. Thus, we hold that
the superior court's conclusion of law 1(g), which provides that
even though the Final Decision does not specifically set forth the
three prong test established by [McDonnell-Douglas], that both the
Administrative Law Judge and the State Personnel Commission . . .
considered evidence in respect thereto . . . and addressed each
issue set forth in that decision, was adequate as a matter of law.
We do not believe that the decision was arbitrary and capricious.
In sum, we hold that the findings of the SPC are supported by
the whole record, that the findings support the conclusions of law,
and that the conclusions of law are consistent with the applicable
law. Accordingly, we affirm the decision of the superior court. Affirmed.
Judges TIMMONS-GOODSON and LEVINSON concur.
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